How to be effective and a nice person

Take a very mundane example: You are running late for a meeting, you are at the barriers leaving a train station waiting to present your ticket and the person in front of you is on the phone, coffee in hand attempting to fish their ticket out of their back pocket and taking some time to do this, do you feel like being a nice person in this moment?

When is paperless a bad thing?

technologies now mean most forms of data are so easily stored and recalled that this renders the rolodex and paper diary extinct. However the more cognitive, theorising and immediate sides of note writing and recording information could still be used with effective results.